by shahid & aasya
(Toronto, ON. Canada)
We wanted to book an all inclusive vacation to CUBA. My Husband found the Tripcentral advert in the 24HRS newspaper. We callen the number and was served by a REP named Candice, she was very helpful, very accomadating. She looked for graet deals for us within our budget.
We were browsing the web from home along with her over the phone, she found a couple of resorts, she gave us reviews and feedbacks of the resorts, in the end we chose Varadero, Sols Sirenos Resort. The reviews and feedbacks we received from Candice were all somewhat precise, after our experience at the resort. We travelled Dec 20th to Dec 27th 2010. Very pleasant stay. The two Air Canada Vacation Reps there at the resort were very very helpfull and very very friendly.
Sabrina from Montreal was the stay in Rep for Air Canada Vaction, at the Sols Sirenos, she was very knowledgeable and very friendly, always answered our questions without hesitation, with a smile and enthusiasm, provided excellent customer service, she would come and say Hi and have a converstion with us when ever she would see us, even in the dark at the Theatre she spotted us and came to say Hi.
We wanted to go to Havana, we asked Sabrina how we can book a tour or any other way of getting there, she arranged a meeting for a us with Elizabeth, at the Air Canada Vaction Office, in the Corals Resort. Elizabeth was also very friendly very accomodating, she booked us a tour to Hovana leaving on the 24th Dec 2010.
She provided excellent customer service, we were very impressed. A round of Applaus for both Sabrina and Elizabeth, and Air Canada Vacation.
Thank you for a great experience.