Terrible customer service, they never call you back. The ad for the hotel we booked was completely misleading, when we called to change our reservation they told us Sunwing wouldnt allow the change and we had to cancel the whole trip and lose the entire payment.
They never returned any of our calls or offered any sort of accommodation. Thankfully we called Sunwing directly who allowed us to purchase insurance and cancel the trip. When we called Tripcentral to cancel with insurance they were upset that Sunwing offered to help us or deal with us in any way.
HORRIBLE provider, for years we have been booking with iTravel2000 who have been great. Never again are we dealing with Tripcentral.