(Sudbury Ontario Canada)
My girlfriend and I booked our trip thru Sears travel. We did our research first regarding the resort we wanted to stay at, I decide to check the reviews on this resort before leaving and was concerned with some of the reviews I read.
I approached our travel agent at Sears and voiced my apprehension about this resort. Cheryls response was well you can’t beleive all of the reviews and if you there are problems with this resort just call us and we will arrange something else. Or if you have want to be accomodated elsewhere just pay the additional fees out of your pocket and we will re-emburse you. So off we went to Le-Sport in St-Lucia.
When we arrived at the resort @ 6pm on Saturday Jan 29th we knew we should have changed our plans. The resort is extremely run down. Our rooms were filthy and our duvets and covers were covered in MOLD SPORES. It being so late we could not contact our Sears rep and we had to wait till the next morning to speak to our Air Canada rep.
We proceeded to go to check out the restaurants because by this time we were famished. While waiting to be seated something flew past me. I was startled out of my mind. It happened again another animal ran by. There were cats running around in the restaurant.I am petrified of cats and highly allergic.
Needless to say we were totally fed up and spent a sleepless night. We went thru all of the proper procedures with our air canada rep and with no solutions we took the next flight out on Mon Jan 31st.
We put together a complaint pkg and submitted it to out Sears travel agent. Our complaint to you is of the ignorant, unprofessional,cold and rude service from Sears travel in Sudbury ontario Canada.
The manager for one does not speak french. When my friend Paulette asked her who she submitted our complaint pkg to she refused to tell her. We had sealed our pkg to be opened by the Air Canada complaint dept only. This manager rifled thru our pkg and now we have great concerns as to whether our pkg was sent to air canada in its entirety.
We are very disappointed with the way Sears Sudbury handled our complaint and we are asking for a full refund or a trip of equal value. Our Travel agent Cheryl Corbiere has taking a week to answer my friend Paulette’s e-mail. She has been very vague as to her answers to our questions.
The manager is as unprofessional and rude as they come. we will never ever book another trip with Sears travel if this matter is not dealt with satisfactorily. We intend to take our complaint to consummer protection as well as our attorney if not dealt with properly.