Never answers emails, untruthfull information about room availability.
I booked my family vacation on March break in Santa Clara, the agent was pleasant until I gave her my credit card number. After that she never answered my emails. I spoke to her on the phone regarding my preferences of what I wanted in the room , but she never put it in the request form.
I called another agent who did not sell me the tickets and thanks to her, she helped me. The price was high on march break, I said that I wanted to wait for a better price, but she said that ONLY 5 ROOMS LEFT, which I understand now is NOT TRUE!!
I am very dissappointed the way I was treated this will unfortunately be my first and last time dealling with this company.