(Vancouver, BC, Canada)
Travelocity (canada) is awful. I purchased air ticket with them 4 month before the departure date (Feb. 18, 2010). I made many calls to make sure I will get aisle seat. The agent told me that my 47B from YVR to TPE is an aisle seat. When I got to airport for check in, airline staff told me 47B is the middle seat.
I called Travelocity immediately and the male agent was rude, “That is not possible. You are having an aisle seat, Sir.” The agent quickly asked me if he can help me with anything else and goodbye. He did not even acknowledge the possibility that he and another agent may make a mistake and try to find a solution for my concern.
After my trip, I tried to complain to Travelocity.ca. I was told a supervisor will return my call within 4 to 6 hours but they never did. They do not care about their services quality and their customers. STAY AWAY FROM THIS COMPANY!!! This company has no honesty and integrity to run the business.
Fly From Canada Comment:
If you are not choosing your own seat, we highly recommend that you look up your airplane on a site such as Seat Guru where you can see the seating configuration ahead of time.