I booked Toronto to Vilnius Lithuania late Fall 2011. When I booked the printout stated I would get business class on the way over. I booked it even though it was a little more that Expedia. I thought it was worth it for the class upgrade.
Of course I didn’t get business class and complaints to I Travel went no where They pretended it didn’t happen even though I told them I had hard copies of everything Still do. Next time I will return to Expedia as I always have good luck with them. Stupid me for trying to support a Canadian Company.