we tried to book ticket through them and wasted 2 days after trying to get our money back. janniak was the guy we dealt with and he was useless. first after giving the credit number they tried to charge us twice (without notifying us) saying the money had not gone through (which it had) then they denied having the money which had left our account.
they continued to tell us to call our bank to get various information (codes, mailing addresses ect..) it changed from time to time. then while still denying they had the first payment they proceeded to asking for another credit card to book the flights because the price was going up.
we called the airlines who told us the flights had already been booked, they had just not received any payment yet. in the end we got lucky and the bank was able to pull the payment, but we will never use ticket pilot again it was a complete scam!