We booked a trip to Cuba with Sunwing too. The day before the trip they called and said the flight was cancelled and now instead of leaving at 630AM,we would not leave until 940PM. Our return flight was supposed to be late in the day and it was cancelled and changed to 1030AM. So, we lost two whole days of our long awaited,higly anticipated holiday.
The people at Sunwing said they have every right to do this,told me I should read the terms and conditions! AND they are not obliged to offer any other options.They said they were only obligated to get us to Cuba on the same day!!.
To top it off, they were arrogant and indifferent(and no compensation or even an APOLOGY was offered). We were a family totalling twelve and want everyone to know how BADLY Sunwing treated us.NEVER AGAIN!!!!