My hubby & I booked (& paid for) a trip to MExico – paid $6154 in full, on December 4,2010. On Dec 29, 2010 I looked at the price online, and it dropped to $4275.
I called Sunquest, looking for either a rebate, or voucher for future travel, and was told NO DEAL. Calling their customer service line is a 20minute wait to be told my a minion reading from a manual ‘you were obviously satisfied to pay that price when you booked’ is frustrating, and angering. Spoke to this person’s supervisor, told same thing.
Called a week later and asked for someone above this supervisor. Was told we would be called back, no call.
UNACCEPTABLE customer service! I understand pricing changes, I really do, and accept them, but this is a $1800 price drop – UNACCEPTABLE!
NEVER USE SUNQUEST!!! I am a frequent traveller, and definitely won’t use them again!