Sunquest doesn’t care about its customers!

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Canada Travel Review

by Angie
(Ontario, CAnada)

My hubby & I booked (& paid for) a trip to MExico – paid $6154 in full, on December 4,2010. On Dec 29, 2010 I looked at the price online, and it dropped to $4275.

I called Sunquest, looking for either a rebate, or voucher for future travel, and was told NO DEAL. Calling their customer service line is a 20minute wait to be told my a minion reading from a manual ‘you were obviously satisfied to pay that price when you booked’ is frustrating, and angering. Spoke to this person’s supervisor, told same thing.

Called a week later and asked for someone above this supervisor. Was told we would be called back, no call.

UNACCEPTABLE customer service! I understand pricing changes, I really do, and accept them, but this is a $1800 price drop – UNACCEPTABLE!

NEVER USE SUNQUEST!!! I am a frequent traveller, and definitely won’t use them again!

Simply click here to return to Sunquest Vacation.

3 COMMENTS

  1. Cry baby

    That is the way the game goes everyone looks for the deal that is under cost and don’t rebate the travel company …don’t be a cry baby

  2. Enough

    A cry baby? Didn’t your mother ever tell you, that if you couldn’t say something nice, keep your mouth shut?
    Was that comment necessary?

  3. Last night, I booked a Sunquest All-Inclusive Vacation through TDExpedia.
    Immediately after getting my receipt via email, I realized I had not booked the correct number of days.
    I immediately called TDExpedia to cancel the trip and refund our travel points, so that I could book the correct trip (same flight, hotel, everything, except for the departure date).
    TDExpedia said they could not help me then because Sunquest was closed. I was to call back today.

    In the meantime, I found out Sunquest does not have a functioning website!

    Today when I called, Sunquest informed me through the TDExpedia agent that Sunquest will charge me almost $500 per person for the cancellation. Obviously, that is ridiculous, since I would be immediately rebooking!

    I called Sunquest directly. They told me to call TDExpedia again, and ask them to keep me on the call to the Sunquest modification team to resolve this.
    The TDExpedia agent called Sunquest again, and asked her to do this, and she came back to tell me the same thing again, but told me there was an option of adding the extra day to my existing package. I said ok, and waited again. I was then told there is about a $200 per person fee to make the changes of adding the day, PLUS the cost of the extra day!
    On the screen in front of me it shows the 8 day trip is $465.38 total cheaper than the 7 day trip I had already booked!!
    I asked again to be put on the call to the Sunquest agent, as I had been directed by the Sunquest agent I spoke to. THE SUNQUEST AGENT REFUSED! I told the TDEXpedia agent to tell the Sunquest agent to talk to me or they will not be getting our families’ business ever again. HE REFUSED!
    So, now my story is on social media everywhere…

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