Sunquest doesn’t care about its customers!


by Angie
(Ontario, CAnada)

My hubby & I booked (& paid for) a trip to MExico – paid $6154 in full, on December 4,2010. On Dec 29, 2010 I looked at the price online, and it dropped to $4275.

I called Sunquest, looking for either a rebate, or voucher for future travel, and was told NO DEAL. Calling their customer service line is a 20minute wait to be told my a minion reading from a manual ‘you were obviously satisfied to pay that price when you booked’ is frustrating, and angering. Spoke to this person’s supervisor, told same thing.

Called a week later and asked for someone above this supervisor. Was told we would be called back, no call.

UNACCEPTABLE customer service! I understand pricing changes, I really do, and accept them, but this is a $1800 price drop – UNACCEPTABLE!

NEVER USE SUNQUEST!!! I am a frequent traveller, and definitely won’t use them again!

Simply click here to return to Sunquest Vacation.


  1. Cry baby

    That is the way the game goes everyone looks for the deal that is under cost and don’t rebate the travel company …don’t be a cry baby

  2. Enough

    A cry baby? Didn’t your mother ever tell you, that if you couldn’t say something nice, keep your mouth shut?
    Was that comment necessary?

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