I have been dealing with the carlingwood branch in ottawa, the people in the office there could use a course in public realations,they can be rude to the customers, when asked a question. The gentlemen named M is a prime example, when asked about bookings, or different flight schedules he can be very condencending.
I have booked with the angency many times, for myself and family and friends, i hope you will will deal with this matter quickly. I have always enjoyed booking with trip central up till now, I hope you will deal with the problem soon. Thank You Wayne