by E. Henneberg
(Calgary)
We have booked numerous trips with SellOff Vacations and have usually been pleased with the service and value. Early this year we booked a trip under the “Price guarantee” program which offered a rebate in the form of a voucher covering the price diffence if cost of the trip dropped after booking.
The voucher was to be issued within a few weeks of returning from the booked trip – that was the end of April – we have written to customer service (the only way to contact as they do not give out a customer service phone number) and have been told our reply will come in 8 weeks – 3months!!!
Come on – I want to book for this winter using the voucher which is only good for bookings made before September- really substandard customer service – I think I’d look at the other discount brokers next time – couldn’t be much worse.
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