ITravel2000 is a subsidiary of TravelZest: http://www.travelzestplc.com/tvz/contacts/
I complained and made a suggestion that ITRAVEL2000’s agents should read out the unusual terms of the Price Drop Protection. They refused and tried to transfer me to a third party provider after taking my money. When I refused to cooperate over the phone, the cancelled my trip one and half months prior to departure date. These are the unusual terms of the contract:
1. Price Drop Protection (PDP) only protects you from the price drop of the package advertised by Itravel2000 and only Itrave2000 not any other company. Therefore if you see a lower price elsewhere it would not apply and IT2000 will NOT match it.
2.If you find a price on their site that is less then what you paid, you HAVE to file the PDP form then and there or else you will lose the opportunity to be reimbursed the difference. You cannot just PDF the pg(like I did) and tell them that you want to wait until the deadline 12AM 30days prior to your trip to actually file it just in case the price it goes down again.
3. You only get to file one claim so after you file the initial claim (because you don’t have a choice or you lose it) I later found a package that had a difference of $150.00pp= $300 total. I was denied this price protection and because they would not allow me to cancel at that time I could not book this package.
4. The PDP and the Let it Snow is more of an either or not both as you will only get the difference reimbursed after the deduction of any reimbursement from the PDP.
4. $25.00 processing fee per person
5. Deadline to submit price drop is 12AM 30days prior to.
6. Balance will be charged to your credit card approximately 60 days prior to your trip.
I called my usual agent Keith from RedTag ex 2014 who I’ve always gone to and just rebooked with him !! I was calling Itravel2000 for a pricematch as Keith always matches and beats quotes from other agents. I was stupid and impulsively booked with ITravel2000. Regardless we are still going on our trip but no thanks to ITravel2000.
Needless to say I am not happy with ITravel2000.
From: [email protected]
Subject: Call Centre Supervisor DEMANDS customer to adhear to NEW terms and conditions but refuses to provide a written hardcopy. 11AM to recind
I would like to add some additonal points to why I refused to agree to Itravel2000’s/Alice the supervisor of the “CALL CENTRE” verbal change of terms and conditions.
What LEGITIMATE company demands you to agree to changes of the terms and conditions of a contract via phone and refuses to put it in writing? What are you trying to hide? I do not need to be stranded at the airport on the day of departure trying to call Sunwing(long wait) and having them tell me that I should contact my travel agent which I bookked the trip with becuase Sunwing has no idea about this, “transfer to a third party”. Here are some examples of what Itravel2000 has done to other customers. Please feel free to click on the comments as there were many others that added to each of the existing complaints.
Wrong Day: Took time off work
dates and times
MISSED FLIGhT DUE TO NO NOTIFICATION OF CHANGE OF FLIGHT
Wrong Flight Times: Who would be responsible for the updates to the Customer? Third Party?
I tried to explain my concern and that I was at work and did not have time to sit there and have a long drawn out conversation regarding whatever terms that Alice happened to bring up. I would obviously have questions and would not under any circumstances agree to any more verbal contracts since the one between myself and Mona on October 22nd regarding whether I wanted to retain my contract was brought up again and again even though I had already confirmed that I would retain it after her cooperation.(Please provide me this recording October 22nd 1:30PM Mona). In the phone conversation with Alice(Please provide recording October 26th @5:08PM), I can be clearly heard requesting her to allow me to speak but she refused to let me explain why I did not want to agree to new terms over the phone or that I did not have the time to discuss the details with her. I explained that if she did not let me talk I would hang up which I did. I do not feel that after taking $1,888.00 of MY money that I should be CORNERED into agreeing to NEW terms under last minute circumstances.
On October 22nd at 1:30PM Mona contacted me via phone and asked me what I wanted and concluded that Itravel2000 WANTED my business. I told her that since Itravel2000 was showing some cooperation that I would consider doing business with them. (Please see 2nd last email highlighted in yellow) . I told her that I would have to consult with my husband as with our understanding, ITravel2000 had already denied verbally and via email our requests to cancel so we had stopped looking for another packages. We agreed that I would give her a response of whether I wanted a cancellation by 4pm Monday October 25th which she agreed to and I honoured. Bottom line is on October 22nd 2010, ITravel2000 has given me the option to cancel or continue my contract (It can be heard in conversations with Mona on October 22nd) and I chose to retain my contract to avoid further inconvenience.
Because I refused to adhere to ITravel2000’s last minute VERBAL changes of terms and conditions they have CHOSEN to cancel the service. As a company they have the right to refuse service to me and return my money however, because of their inconvenience and recent decision to cancel for their own reasons, I could have booked at a lower price or should of at least benefited from the price protection that has ALREADY been filed $150.00
I believe that Alice/Itravel2000’s source of perturbment is due to my suggestion to clarify the terms and conditions of the Price Protection Plan. Instead of gratitude they decided to harass me. Please see email below(red text). Please see the other customers of Itravel that have had the same problem with the Price Protection.
THIS IS JUST THE BEGINNING.THANKS TO THE IPHONE I NOW HAVE THE CONVIENCE OF CUTTING AND PASTING AND SHARING MY EXPERIENCE WITH THE WORLD WHILE I WAIT FOR THE DOCTOR’S, IN THE GROCERY LINE, WAITING FOR FRIENDS, IN GOD AWFUL TRAFFIC,TRAIN CROSSINGS AND JUST WHENEVER I FEEL LIKE IT. :0)
IF YOU DON’T LIKE PROBLEMS DON’T TAKE ADVANTAGE OF YOUR CUSTOMERS.