(Red Deer, Alberta)
In plain language, I did not receive what I was promised. The deal was changed after I paid my money.
Tripcentral specifies the packages as based on the number of DAYS.
Tripcentral advertised BOTH 7 day and 8 day vacations to the Mexican resort. Each of these were 7 night trips.
I paid a HIGHER amount for the 8 day trip.
I wanted the 8 day trip. I paid for the 8 day trip.
Unfortunately we received a 7 day trip!
The tour company unilaterally changed the departure times to and from Mexico to shorten the trip by a FULL DAY.
Although I relied on the ‘8 day’ trip duration (as advertised), and was very disappointed to find out that we would have a shorter trip than hoped.
I have been since informed by Tripcentral that the advertisement of the 8 day trip was an error. Perhaps it was an error.
Tripcentral could have made it right….they did not!
Tripcentral was not willing to refund the difference between the 7 day advertised price and the 8 day price. Heck, they could of even refunded 1/8th of the trip.
Instead, and only after substantial complaints, I received a $63 per ticket compensation and the brush off. Wow.
When Tripcentral says that they can change the terms of your trip without notice or compensation, they mean it!