by Heidi G
My SellOffVacations.com Review:
I cannot believe how AWFUL the customer service at selloffvacations.com is!!!!!!
I booked a flight and hotel package online with them earlier today, received my confirmation email and amount that was going to be charged to my credit card. So im thinkin’ Sweet good to go…….I get a phone call a few hours later, lady asks”did you just book a flight on Selloffvacations?” I say “yes” she says” can …you email me your confirmation email that you received?” me” sorry, the email you guys sent me? you want that one emailed back??”
she doesn’t explain why or really who she is. I am very skeptical at this point. I ask for her Phone number and extension number and I will call her back.
I call the 877 # for selloff from their website, explain the phone call, they say it sounds legit. So i call the original caller back, she is on break, call back in10mins. So I call back in 10mins……She has gone home for the day!!! ARGH!!!
So, I go to the selloff store at May-field Common. She tells me that for some reason this ticket that I have conformation on is not available at the price I booked it at. But i can get it for $600 more!!! unable to process my email confirmation as a booking bc they cant tell who the hotel deal provider is. She cancels my entire booking. and cannot help me further.
I go back home. I retry the booking online and receive a webpage error. So my husband called their call center for help. He explains the situation and the lady cuts him off and says ” let me see what i can do” puts him on hold for 5 mins. Comes back on the line and says she found him a deal out of Toronto????? wtf!
He re-explains that he is departing from Edm. So she puts him on hold again. She is unable to find the flights we are seeing online. She then says she has another call and needs to put him back on hold. By this time He is very upset from such awful service, he asks not to be put on hold again, she ignores him and says i have another line ringing i have to help them. So he is put back on hold for 10mins….. and she then picks up the call and hangs up on him!!!
During this time, we booked the flights and hotels online through Expedia.ca.
Selloffvacations.com is a scam. And their false advertising is abhorrent!
I will never book anything from that site and i will encourage everyone to boycott them as well.
And to add insult to injury…. today I looked at my credit card statement. aAnd they have chaged me the full amount of the trip they said didn’t exist and cancelled!!!!!!
I called them to see why this has happend, and they do not know and will have to look into it and they will get back to me. This was over 3 hours ago……still waiting!