There is no actual address for this Company to send a letter. Customer service is terrible and unresponsive.After extremely long time I finally talk to an agent somewhere in the call centre on South Pacific. Call was dropped 7 times (to their credit they called back) but they are unable to resolve the issue citing computer system as a main cause. After damage is done they just wash their hands. I will stay away from this outfit even if I have to pay a few more extra dollars. Travelocity is a rip off.