TRIP CENTRAL CUSTOMER SERVICE!
by Trendsettaz iNC
Trip Central Travel Agency has no Customer Service what so ever - a very good example of a big company getting greedy with your money and not taking any responsibility for their at fault action!
I don’t leave reviews often so for me to do this would mean am very frustrated at this company Trip Central.
Let’s get to the point, had some issue getting my flight confirmed. I was told by Trip Central that my reservation couldn’t go through because head office was closed in Toronto. Got Told 2X No we can’t do anything. SO than we called American Airlines and they told us there was no reservation at all in the system for us.
At that point being told No 3X than of course like any other customer go somewhere else because you simply can’t rely on one agency. An hour later got called back from Trip Central they said they TRY to get us on the Flight .SO we said okay Try they said they call us back to let us Know. We waited about hour and half and then we seen a great deal on Orbitz so we booked ourselves. Ten minutes later Trip Central called and said they booked us in. "So wait a min ",I Don’t know how many people that read this travel a lot but weren’t they supposed to reconfirm with us that we indeed Still wanted the flight just to
make sure we didn’t go elsewhere?
Its AS SIMPLE AS Calling me on the other line to Make Sure that I wanted it since we came to close door with TRIP CENTRAL 3 times! After we had to deal with RUDE Service, hanging up and them telling me that this is Serious Business Not KID BUSINESS! lol..I know unheard of!
Couple more things, How do you go from telling Us No there is No reservation for us and that head office is close to we will try. OF course you knew the Western head Office was OPEN and they can and will indeed accept my payment especially If I Still have my conformation number. Just seemed like they were lazy to make the sale and than about 2hrs later decided to make the deal half fast. They could have called the Western Office right off the top after finding out that the eastern office was closed. But it took them couple hours to figure that out. I Guess Sitting on the phone is hard work these days, they definitely need a taste of the 3rd world.
That’s it.So if that’s not Bad Customer Service I don’t know what is. I will not be traveling with TRIPCENTRAL Again. Go somewhere else!! You won’t receive any service especially if something goes wrong! I know I Travel every 3months to Asia! Flight Centre is Awesome GOOD DEALS AND THEY DO PRICE MATCH!!