Substantial Change to Trip from Sunquest

by Amanda
(Toronto, Ontario)

I am extremely dissatisfied with Sunquest for changing my flight times substantially.

I had originally booked a trip to Bahamas departing from Toronto on March 18, 2012 at 6:40 am, arriving in Bahamas at 9:55 am and departing from Bahamas on March 22, 2012 at 8:50pm and arriving in Toronto at 12:05 am on March 23, 2012. I received notification from my travel agent exactly one month prior to the scheduled trip that the flight times had been changed to depart from Toronto on March 18, 2012 at 4:40pm arriving in Bahamas at 7:55 pm and departing from Bahamas on March 22, 2012 at 10:50 am and arriving in Toronto at 2:05 pm. This change essentially cuts my trip down to only 2 days in Bahamas, as opposed to 4; I did not agree to this. No rational human being would want to pay $800 for a 2 day trip and I clearly did not agree to this. I booked the trip on the basis of the flight times, as everyone does with short vacations.

I understand the flight dates and times are subject to change however, there is no reason cited for this change. I am a rational person and can appreciate that bad weather occurs and flights can consequently be delayed but when notification is given one month in advance I can confidently say that this change is not from weather or other related delays. This change is a flat out scam from the travel service provider, Sunquest. They are evidently taking advantage of the fact that flight times are subject to change. They have ripped me off and I am so disgusted with their service. As such I do not think that Sunquest is a reputable company. I no longer trust the services of Sunquest. As a result, I will no longer use or recommend Sunquest’s services.

Comments for Substantial Change to Trip from Sunquest

Average Rating starstarstarstarstar

Click here to add your own comments

Mar 16, 2012
Rating
starstarstarstarstar
Departure City
by: Anonymous

Yes, flying out of Toronto. I'm not convinced it is a coincidence.

Mar 16, 2012
Rating
starstarstarstarstar
Departure City
by: Anabda

Were you departing from Toronto as well?

Mar 15, 2012
Rating
starstarstarstarstar
Same thing just happened to us
by: Anonymous

10 of us booked a flight to Bahamas through sunquest flying Air Canada Jazz. Our flight was scheduled to leave @ 6:40am on April 15th 2012,just received a call letting us know that our flight time changed to 5:10pm on April 15th 2012. That is a WHOLE DAY! We are not impressed.

Sounds exactly like what happened to you, Sunquest is not in my good books either!

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Sunquest Vacation.