Received terrible service from Jade Tours Richmond and Vancouver offices.
One of the agents hung up on me when I calmly explained to him that I needed to change my flight. He stated that it wasn't part of their policy, and hung up on me. I have never received such rude customer service. I was absolutely shocked. I ended up calling the airline and spent almost an hour on hold; after explaining the situation to them, they were shocked by the agent's incompetence. You're better off booking your own flights.
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