Problems with RedTag

by Lynda
(Ottawa, Ontario, Canada)

We booked in July 2009 an all-inclusive room at the El Tukan in Playa Del Carmen Mexico. Prior to booking we contacted Red Tag and was told that immediately after booking we would receive our itinerary and invoice. We never received it. We called them back, confirmed our booking, confirmed our contact info and was told that itinerary and invoice would be sent shortly. Never received....by this time, we are suspicious of this company, but how do you force someone to send you an email??? We called a third time, confirmed booking and once again.....confirmed our contact info. We were told that we would receive this invoice and itinerary the week of our trip. We never received anything. Upon arriving in Mexico there was a huge problem with our booking (no surprises there). We tried calling the 1-800 number and that customer contact number can not be called outside of Canada. How unfortunate they dont tell there customers that! We spent $60.00 USD calling their 1-416 number, but as strange as this sounds, we kept getting disconnected as soon as we told them the issue. We got disconnected three times!! I have to say, that later that week, we had not issues calling home. Only Red Tag. We emailed them 3 times, they did not respond.

We have filed a complaint with the better business bureau, as well, we have filed a complaint with TICO.

WATCH OUT FOR THIS COMPANY!!!!!!!!!!!!!

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Problems with RedTag

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Sep 22, 2011
Rating
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False Advertising
by: Anonymous

They're full of crap. I just went on their website to check a flight from Montreal to Lamezia Terme, Italy in Dec. the price is quoted as $55.58 + taxes. When I wanted to book it online it tells me I have to call them. I called them I got the around from one person to the other. Finally when I got through to someone (3rd person, she tells me very arrogantly a trip to Lamezia Terme will never be at that price. The price to go there would be like $1400. I didn't need any idiot person telling me that. So that means that's false advertising. This company is full of crap.

Feb 18, 2011
Rating
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Poor service and a major error
by:

I booked a flight to Puerta Vallarta for March 21-28/11 on Dec. 8/2010.

I recieved an e-ticket advising that I would be flying on the above dates to a totally different destination.

They have offered to give me some different dates but now I am out for three nights accomodation that I have already paid for which is $600.

I will never use Red tag vacations again


Jan 22, 2011
Rating
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Unethical company
by: Tango

Booked an all inclusive vacation with redtag. The resort was in terrible shape and the food horrible, definitely not what was in the brochure. When we complained (us and about 30 others) about the conditions the redtag representative there saud that she could not do anything about it and to contact the company back in Canada. Redtag offered a 50 coupon on the next vacation as a response to the complaint. A terrible company that wants your money under false pretense. Buyer beware.

Sep 30, 2010
Rating
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1-800....
by: Lynda

Anonymous....1-800 numbers are territorial. There 800 number is good only for US and Canada...People should be made aware of this!

Sep 30, 2010
Rating
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reverse the charge
by: Lynda

I would have my credit card reverse the charge.

Sep 29, 2010
Rating
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Redtag - is it a fraud company?
by: Anirvan

Hello to Lynda,

I should have read your comments before booking with them.

I made a flight reservation from Vancouver to Paris, with them a few days back. They charged my card immediately the full amount (some 1000CD$). The reservation still appears as "PENDING" and they mentioned in the "confirmation email" that they will call me on my phone number to verify. I never received any call from them. And to this day, I have not yet received my e-ticket number. As a result I cannot even contact the airlines to check if a reservation was REALLY made by them on my behalf.

In the meantime, ticket prices have gone up. When I call them on their phone line, thy keep me on hold for 1 hour & then disconnect without notice.

Can anyone advise how to stop operations immediately for this fraudulent company and bring the relevant insiders to justice? I am surprised that such a large-scale fraud company exists inside Canada!!!

Thanks in advance,
Anirvan

Apr 02, 2010
Rating
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Issues as well.....
by: Anonymous

I had a similar issue last year with them, and yes, you cannot contact them on the 1-800 from outside canada. I now book directly with the airlines and with the hotels as well...

Jan 29, 2011
Rating
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Started Receiving Other Customer e-tickets & invoices
by: Mrs. Rodrigo

I booked my first vacation with redtag 1-800 #, without any problem. The comment I have about this company, that I started receiving other customer
e-tickets and their invoices to my personal in-box.

I am sure the agents are not trained and not paying attention when sending customer information to 3rd party like me.

Likewise, I do not want any of my personal information forwarded to others by mistake. Where by receive my travel dates, where I live, my phone number for security reasons.

I am planning to make a formal complaint.


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