Problems with RedTag

by Lynda
(Ottawa, Ontario, Canada)

We booked in July 2009 an all-inclusive room at the El Tukan in Playa Del Carmen Mexico. Prior to booking we contacted Red Tag and was told that immediately after booking we would receive our itinerary and invoice. We never received it. We called them back, confirmed our booking, confirmed our contact info and was told that itinerary and invoice would be sent shortly. Never received....by this time, we are suspicious of this company, but how do you force someone to send you an email??? We called a third time, confirmed booking and once again.....confirmed our contact info. We were told that we would receive this invoice and itinerary the week of our trip. We never received anything. Upon arriving in Mexico there was a huge problem with our booking (no surprises there). We tried calling the 1-800 number and that customer contact number can not be called outside of Canada. How unfortunate they dont tell there customers that! We spent $60.00 USD calling their 1-416 number, but as strange as this sounds, we kept getting disconnected as soon as we told them the issue. We got disconnected three times!! I have to say, that later that week, we had not issues calling home. Only Red Tag. We emailed them 3 times, they did not respond.

We have filed a complaint with the better business bureau, as well, we have filed a complaint with TICO.

WATCH OUT FOR THIS COMPANY!!!!!!!!!!!!!