misreprentation by sears and sunquest

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From: George V.
To: @sears.ca
Sent: Friday, February 12, 2010 1:21 PM


Subject vacation sunquest Riu Santa Fe. January 25th to February 4

To whom it may be of interest.


This holiday rated at 5 star is misrepresented by information that is not accurate and is purposefully

misrepresented in advertising of same.




It is a sea resort where one would expect to swim or at least step in the ocean.




NO SWIMMING ALLOWED??????

I ARRIVED AT RIU SANTA FE WHERE I WAS GREETED BY A REPRESENTATIVE WHO OFFERED US A GLASS OF BEER AND THE EVELOPE FOR THE ROOMS . I WAS NOT INVITED FOR THE WELCOME TO LOS CABOS SESSION THE NEXT DAY WHICH WAS SUPPOSED TO TAKE PLACE AT THE MAIN STAGE THEATRE?

I LEARNED OF THE INVITE FROM OTHER TOURISTS ON THE SAME PLANE.

I ARRIVED AT MY ROOM WHICH WAS GARDEN VIEW ROOM I WENT TO THE FRONT DESK AND SPOKE TO A HOTEL EMPLOYEE CARLOS WHO REDIRECTED ME TO SUNQUEST REPRESENTATIVES .




I SPOKE TO THE SUNQUEST REPRESENTATIVES AND THEY ADVISED ME THAT I HAD NOT PAID FOR AN OCEAN VIEW ROOM. ONE OF THE REPRESENTATIVE TOLD ME TO BRING MY JEWISH ATTITUDE BACK TO CANADA.

IT TOOK ALMOST 2 DAYS TO GET MY OCEAN VIEW ROOM. I STILL HAVE A KEY FROM THE FIRST ROOM.

AFTER MOVING FROM ROOM TO ROOM I FINALLY ENDED UP IN ROOM 7351.



IN CONCLUSION THE RESORT HAS :




NO OCEAN WATER SPORTS

NO POOL WATER SPORTS

I LIKE TO WATER SPORTS AS I DID ON MY LAST HOLIDAY IN PUERTO




VALLARTA IN OCTOBER / BOOKED THROUGH THE THE SAME TRAVEL AGENCY AT SEARS /




PAID FOR AN OCEAN VIEW ROOM . FIRST ROOM VIEW OF CHAIRS NOT EVEN COULD SEE A SWIMMING POOL

WENT TO THE DESK SPOKE TO HOTEL REPRESENTATIVE CARLOS HE SENT ME TO SUNQUEST REPRESENTATIVE PAUL WHO WAS RUDE AND SAID HE HAD BEEN WITH SUQUEST FOR MANY YEARS HE KNEW WHAT HE WAS DOING IMPLYING THAT THE ROOM THAT THE SYSTEM SHOWED THAT I DID NOT PAY FOR AN OCEANVIEW.







DURING WHICH TIME I WAS CALLED A CANADIAN JEW BY THE REPRESENTATIVE OF SUNQUEST PERSON CLAUDIA “ TAKE MY JEWISH ATTITUDE BACK TO CANADA.




EMPTY FRIDGE NO WATER.

I COULD NOT GET WATER FOR THE FRIDGE . AT ONE POINT BEFORE A TRIP TO TODOS SANTOS AT 6 AM A SECURITY GUARD HAD TO BRING THE WATER UP. I LOOKED TOWARDS THE TRIP AS I LIKE THE LEGENDARY

"HOTEL CALIFORNIA.'




IN ORDER TO GET TO A LITTLE BEACH I HAD TO PAY 10$ TO 25 $ FOR ONE WAY RIDE. I WAS TAKEN TO A BEACH CALLED "LOVER'S BEACH." HOWEVER WHEN LANDING THE BOAT ON THE WAY BACK AT THE HOTEL AT THE HOTEL SITE THE ATTENDANTS WHERE PULLING OUT GIRLS FROM ONE SIDE AND FORGOT MYSELF AND ANOTHER ON THE OTHER SIDE AND I WAS BEING DRAWN INTO THE OCEAN UNDER TOW AND WE HAD TO YELL FOR HELP . I OBTAINED ABRASIONS ON MY WHOLE BACK AND SIDE FROM THE OTHER PERSON WHO WAS DESPERATELY HANGING ONTO ME AS THE WATERUNDERTOW WAS TAKING US UNDER.




NO HOTEL TRANSPORTATION AROUND THE COMPLEX.




MOST FOOD AND SERVICE IN THE A LA CARTE RESTAURANTS WAS POOR.




THE TOILET WAS CONTANTLY OVER FLOWING. I HAD TO CALL MAINTENANCE WHICH COST MORE MANY tips.




THE BED COVERS WHERE WORN OUT AND SOILED.




THE WOOL BLANKET WAS STINKY AS IN SMELL NOT JUST MILDEW TO BE CLEAR.




I HAD TO ASK SEVERAL TIMES TO HAVE IT WASHED. THE MAID WAS PLEASANT AND DID THE BEST SHE COULD WITH WHAT SHE HAD.




I HAD NO CHOICE BUT TO USE it TO STAY WARM AS IT WAS COLD AND CHILLY.

THERE WERE NO HEATERS IN THE ROOMS.




THE FRONT DESK WAS BUSY AND NOT ALWAYS HELPFUL. THEY HAD TOO MANY PROBLEMS TO DEAL WITH.




SUNQUEST WAS ABSOLUTELY NOT HELPFUL AND DID NOT EVEN CARE AND MADE IT CLEAR THAT I HAD A SO CALLED JEWISH ATTITUDE ABVIOUSLY I AM NOT THE FIRST TO HAVE PROBLEMS. ANYONE WHO COMPLIANS IS CALLED A JEW AND I AM A CATHOLIC / CHRISTIAN /




I WAS OVER CHARGED ON THE TELEPHONES. THE ATTENTDANT IN THE SPORTS BAR WHERE THE INTERNET WAS LOCATED -HE HAD SHOLDER LENGTH HAIR WORKED MOSTLY AFTERNOONS CHARGED ME $6 FOR 30 MINUTES OF INTERNET TIME AND DID NOT ISSUE RECEIPTS. I FOUND OUT THAT THE NORMAL CHARGE IS $5 FOR 30 MIN, WHEN I COMPLAINED THEY SAID THEY DID NOT SPEAK ENGLISH AND DID NOT KNOW WHAT TO DO.

THEREFORE I WAS NOT COMPENSATED FOR THE "OVERCHARGE OF THE INTERNET."




AFTER SEVERAL INCIDENTS I WAS BEING TARGETED AND ASKED QUESTIONS .... DO YOU HAVE A JOB FOR ME IN CANADA ETC.




ON MY FIRST TRIP TO EXPLORE BAHIA PENINSULA OUR TOUR GUIDE MARIO MADE A COMMENT OR A "JOKE" THAT MR.S.HARPER-THE PRIME MINISTER OF CANADA HAS HERPES IT WAS VERY DEMEANING OF CANADIANS OVERALL. IT IS CLEAR THAT CANADIANS ARE NOT WELCOME AT THIS RESORT.




I HAD EVEN A PROBLEM WITH THE SPA THAT IS SUPPOSED TO BE RELAXATION NOT AGGRAVATION.




THE SITUATION CHANGED WHEN 2 MEN SPOKE ON MY BEHALF TO THE SPA STAFF SAYING THAT I HAVE A BACK PROBLEM AND CANNOT USE THE OCEAN BECAUSE IT WAS PROHIBITED AND PLEASE TO ALLOW ME TO USE THE SPA MORE THAT JUST ONE HOUR PER DAY THAT IS TO COME AFTER A SWIM IN A COLD POOL TO WARM UP IN THE HOT WATER THEN RETURN TO MY SWIM ETC.




THAT IS I WOULD GO IN THE POOL THEN GO TO THE SPA TO WARM UP IN THE WARM WATER THEN GO BACK TO THE POOL ETC BUT PLEASE NOTE THE POOL WAS COLD.




THIS FACILITY IS POOR AND CERTAINLY NOT 5 STAR NOR WORTH THE $1800.00 APPROX PLUS INSURANCE.




THE TOILETS WHERE DIRTY WITH TISUE ALL OVER AND THE ODOR REPUGNANT.




THE PROBLEM WAS THE STAFF JUST HAD TO WORK THE BEST WITH WHAT WAS PROVIDED.

THERE WHERE NOT ENOUGH STAFF TO SERVICE THE HOTEL. LINEUPS EVERY WHERE.




RESPONSIBLE CARE OF INTOXICATED GUESTS AND SEVERE ALCHOHOL ABUSE TO VOMIT AND POURING DRINKS OVER THERE BODIES TO OTHER PRIVATE BODY AREAS WAS PERMITED IN THE AREA OF THE BAR BY THE DISCO. THIS WAS IN PUBLIC IN FRONT OF CHILDREN AND STAFF.




THE STAFF WHERE STILL SUPPLYING SHOTS WHEN THESE DRUNKS WHERE THROWING THE GLASSES ON THE FLOOR MAKING BROKEN GLASS AND MAKING THE PLACE UNSAFE.




CERTAINLY NOT A CLASS 5 STAR HOTEL.




I HAVE TRAVELLED ALL OVER IN AFRICA, EUROPE SOUTH AMERICA PANAMA AND NEVER COMPLAINED IN FACT WHEN IN PUERTO VALARTA LAST OCTOBER AND I ASKED TO STAY ANOTHER WEEK.




THE OVERALL APPERANCE OF THE HOTEL IS NOT LIKE THE BROCHURE IN FACT NOT EVEN CLOSE TO THE MISREPRESENTATIONS.




I HAVE NOT TRAVELLED BY SUNQUEST IN THE PAST AND CERTAINLY I AM SHOCKED THAT SEARS IS SUPPORTING THIS !




FROM THE BEGINNING OF THE TRIP- LUGGAGE CHECK IN, I WAS FACED WITH A 80$ CHARGE FOR OVER WEIGHT OF 4 K. I HAD TO TAKE OUT MY TOILETRIES AND SAY OTHERS HAD THE SAME PROBLEM AND PEOPLE WHERE ON THE WAY BACK PUTTING SOME ITEMS IN THEIR POCKETS, BRAS ETC.

THE LINE UP WAS 200++ PEOPLE AND THE TICKET AIR PORT AGENT TOLD ME IF I CHANGED OR TOOK THE TIME TO SELECT A COUPLE OF ITEMS I HAD TO GO TO THE BACK OF THE LINE SO I JUST GAVE MY FRIEND THE COMPLETE COSMETIC BAG LEAVING ME WITH OUT EVEN ESSENTIALS NOT EVEN TOOTH PASTE OR TOOTH BRUSH OR HYGENIC PADS.




IN COMPLETION AT LEAST THERE MUST BE BOLD RED STICKERS PUT ON ALL THE BROCHURES THAT THERE IS NO SWIMMING AND THE WATERUNDERTOW IS DANGEROUS.

IT MUST BE BROUGHT TO THE ATTENTION OF ALL THOSE BUYING THIS TRIP THAT THEY WILL NOT BE ALLOWED TO SWIM IN THE OCEAN OR EVEN STEP INTO IT. I WAS NOT AND I PAID FOR A TRIP IN THE SUN BY THE OCEAN WHERE ONE WOULD EXPECT TO SWIM.

INSTEAD I HAD TO TRAVEL TO ANOTHER BEACH AND GET THIS I HAD TO PAY MORE. I QUESTION THAT THIS PLACE IS SAFE FOR CHILDREN OR ADULTS AND I EXPECT THAT THERE HAVE BEEN DEATHS DUE TO THIS FIERCE UNDERTOW IN FACT SURPRISED THAT THERE WHERE PERMITS ALLOWED TO BUILD THERE.

WE COULD HAVE ALL DROWNED IN THE BEACHING METHOD OF THE GLASS BOAT !!!



I WANT TO BE COMPENSATED FOR THIS TRIP. THE VALUE OF THIS TRIP DOES NOT COMPARE TO DOMINICAN REPUBLIC WHERE I PAID $500.00 PLUS SINGLE SUPPLEMENT -



I ONLY GET A FEW HOLIDAYS EVERY YEAR AND THIS IS JUST NOT FAIR NOR RESPONSIBLE REPRESENTATION OF SAME BY SEARS TRAVEL.

THANK YOU,











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