Horrible Customer Service after trip is completed

by E. Henneberg
(Calgary)

We have booked numerous trips with SellOff Vacations and have usually been pleased with the service and value. Early this year we booked a trip under the "Price guarantee" program which offered a rebate in the form of a voucher covering the price diffence if cost of the trip dropped after booking. The voucher was to be issued within a few weeks of returning from the booked trip - that was the end of April - we have written to customer service (the only way to contact as they do not give out a customer service phone number) and have been told our reply will come in 8 weeks - 3months!!! Come on - I want to book for this winter using the voucher which is only good for bookings made before September- really substandard customer service - I think I'd look at the other discount brokers next time - couldn't be much worse.

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