Extreamly Disappointed

by Jamie

i cancelled my entire wedding because of the incompetence of the Flight Centre's Wedding's & Honeymoon staff.

I was a true Flight Centre customer until i dealt with this office. I've been around the world twice and a whole lot of places in between using the Flight Centre, but when I went to make the most important booking of my life, I was unfortunate enough to choose the Wedding & Honeymoons department Vancouver. I know what I'm doing when booking travel and making reservations abroad, to my dismay they did-not! My heart is broken but the stress from them releasing my rooms the day they received the 10 deposits, to the casual attitude they had when the date of flights changed (making our guests leave the morning after the wedding), to the absolute denial of any fault or liability on their part when my cousin tried to book with our group to find out all of the rooms in our group were gone. I couldn't take anymore and cancelled the whole thing and blame the flight centre for the entire fiasco, they ruined my wedding day. This was worst experience of my life. My father wouldn't have even been able to attend because the rooms had been released??? Nonsense! 12 month advanced notice was clearly not enough time for them to get organized. In my opinion this is where the flight centre's banished lowest grade staff stay, they're soooo completely inept in business and customer service, something needs to be done. There's so many blogs like this around, I hope someone in Flight Centre Corporate catches on and does something... BEWARE! DON’T USE THIS OFFICE.

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