DO NOT USE itravel2000

by Rick Carter
(Lethbridge, Alberta, Canada)

First all inclusive family vacation ever and I made the mistake of booking to the D.R. with itravel2000 in 2002.

Paid and received our e tickets with departure date and time from Calgary. As we lived 2 1/2 hrs out of Calgary and it was an early am flight we went in the day before. Got to the airport for our early morning departure and no one around. We managed to find someone with the airlines (AirTransat) who scratched his head over our e tickets. He confirmed our flight was the NEXT day at midnight. At least we weren't late. Phoned itravel2000 and spoke to the person that booked us. He blamed it on the airlines. Once on our correct flight everything was okay. Once back I wrote itravel2000 and complained about their mistake, and the fact it cost us two nights accomodation, meals, both my wife and I one days wages as we could have left after work the second day. They ignored my letter as well as my subsequent e-mails. I lodged a complaint with TICO (Travel Industry Council of Ontario)and they came back saying they were unable to make itravel2000 do anything, however itravel2000 would credit us $400
for our next holiday booked with them.

We have just recently booked our 8th all inclusive holiday with another travel company. I research the internet regularly and itravel2000 prices are constantly higher then the majority of the sites I use. Most travel companies offer discounts booking with them by a certain date, so itravel2000 did us no favours. I have made it a personal crusade to tell everyone I meet and who travels NOT to use itravel2000.