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DO NOT USE itravel2000

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Jun 11, 2010
Rating

Worst travel agent EVER!!
by: Anonymous

The informatiomn on their website is wrong when it comes to luggage, therefore I had to pay an extra $100 when I got to the airport. The customer service is the worst I have ever had, manager refuse to talk to you outright, customer service agents laugh at you and say "go right ahead" when you say you will call the better business bureau or TICO, and their own etickets are WRONG!! I wasted hours in the airport at my layover point, due to the fact that itravel screwed up the etickets, one thing was written down but they booked us for a completely different thing. In fact, I can honestly say that this is not only the worst service from a ravel agent, but the worst service I have ever received in my life from ANY company, period. STAy AWAY

May 09, 2010
Rating

I like iTravel2000
by: Anonymous

I will go against the thread here. We booked through Itravel 2000 last year for our Jamaican vacation. This was our first experience booking through them but after reading all of this is probably the last, just in case.

They had the best price, even lowered the price when I called them. Flight times changed by about 20 minutes and they called me first and then sent the updated eticket. Maybe it is who you get taking your booking.

The only reason I found this thread is because I searched for them again to book and found this.

Apr 21, 2010
Rating

Even the website sucks
by: Anonymous

I was on the website searching for vacation packages and I'd say 9 out of 10 are unavailable even though I input my criteria and they came up in the search results. And you get that message that says to call one of their agents. That is such BS. If you make me take the time to input my parameters, how about you give me search results that fit. I haven't even dealt with them, I don't want to because I feel like they are already being dishonest. It's a ploy to get you talking to a person for what is almost certain to be a hardsell conversation. It is what led to me googling "itravel2000 sucks" and I will not be calling them.

Apr 15, 2010
Rating

misleading search results
by: Anonymous

I travel and red tag both have the same time wasting tactic of posting outdated rates on flight so that when you go to confirm your told there is a price increase this a happened every time i have tried to book with these two companies and what really gets me is i check back the next day and find the same low rate in the search result.

Feb 17, 2010
Rating

Do Not Use itravel2000
by: Maidstone

I have purchased 4 tickets from them, they made our names wrong in 2 of the tickets. When I called them, their only suggestion for me was to buy another tickets. I fixed the problem by myself which cost me US$150 and found out that they even put a note in the airlines' computer that we have made the mistake and had to purchase new tickets. They were not only not helping but never forgot to put a footnote there that they did not make the mistake and asked the airlines to charge us another 2 new tickets. Garbage company, no service and irresponsible.

Feb 02, 2010
Rating

1st & Last itravel2000 experience
by: Anonymous

I just returned from Mexico last week after
booking with itravel2000 for the first time....what
a mistake, they made all kinds of misleading
promises, advertised "8 nights" which turned out
to be 6 in reality. Hotel staff and Sunwing Reps
told us "we were lied to" by itravel. I emailed
itravel as soon as we returned from our trip, never got a response. I'll never deal with them again.

Jan 23, 2010
Rating

bad service
by: Anonymous

Used the service of itravel2000. They are all about the money! When we reached our destination, what we told we were getting and what we got were two totally different things. We were told that we were getting an ocean view, but when we went to inquire, we were told we had to pay extra. Little things like a coffee maker, internet use, being able to use your phone, etc really added up. We knew it wasn't going to go as they had promised when we had not even registered and already it was costing us $70 US for a safe key! Read the fine print and do your research!

Nov 16, 2009
Rating

do not use itravel2000
by: Anonymous

I don't want my name anywhere on-line, so I too will be anonymous. I agree that if a client has not had a similar problem they should be silent, for they know nothing. Zip.

I have never booked with itavel2000, and after reading the complaints here...I never will. Who needs that nonsense!

I do check different sites for price comparison, and when I find a thread such as this...I take note.

Thank you, and I'll pass this info on to all my fellow travellers.

Nov 11, 2009
Rating

ITravel2000 - No customer service
by: Anonymous

I agree that ITravel2000 is all about those annoying radio/TV ads. All marketing. Once they hook you, they have no customer service at all. They will simply ignore you and there is nothing you can do about it. We also got burnt, learned our lesson and now use reputable travel companies. Don't say you haven't been warned.

Sep 09, 2009
Rating

Garbage company
by: Anonymous

Itravel2000 is all marketing. No customer service what so ever. Once they have your money they are evasive and do not help with anything. I've used them once in the past and refuse to ever use them again. In fact, I tell people that they are pathetic. You can find complains about them all over the internet.. and I'm sure they are justified. I know I've been burnt by them before.

Back to a brick and mortar travel agency for me... at least they know what customer service is.

Jul 21, 2009
Rating

itravel 2000
by: Anonymous

Customer service sucks. Money grubbers. Don't deal with these people.

Jul 21, 2009
Rating

itravel2000
by: Anonymous

Nope - the people above are correct. Itravel2000 is the worst travel agency we've ever used, and we fly out at least once a year. Their customer service is completely gone as soon as they have your money, and they refuse to do anything to accommodate you. Before you pay it's all song and dance, after you're left to fend for yourself. I also tried going to the BBB, which of course is fruitless since they always side with paying members.

I hope they go bankrupt. Please never travel with them, try a company that actually cares about the people booking with them.

Jun 20, 2009
Rating

Flight time was incorrected stated on itravel2000 iternary
by: Anonymous

I purchased airline ticket from Itravel2000.com Flight time was incorrect stated on itravel2000 iternary. When I arrived airport the flight had already took off. and Itravel2000 wouldn't admit the mistake came from their end.

Jun 16, 2009
Rating

itravel2000 had issues
by: Anonymous

I tried for over an hour to book a flight online.
Rejected my credit card, (nothing wrong with it) and when I posted another card, it said my birthday was wrong. Called CS for tech support but she said it would cost me 20.00 extra because I called in. She also stated that's how she's paid. Who's paying me for getting the runaround??
I refused on principle and asked for tech support. Tech support, (who was at least polite) explained that flight wasn't even available. Yet for 20.00 she would have booked it. Right! I don't know who's at the helm there; this organization does a horrible job.
I WILL NEVER USE THEM.

May 29, 2009
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Not going to use itravel 2000
by: Anonymous

They may have a problem in that I might have used them but will not now. That is a serious issue in that I am not prepared to have a bad experience. They will not get an opportunity with my wife and me and we travel a lot.

Feb 04, 2009
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itravell2000 SUCKS!
by: ShortSummers

Booked a trip with them for 12 days to the Myan Riveira. Told by the rep it was a 4* resort, and another agent who had been there said it was great. Wanted a ocean view and made a point of stating that and thought we had paid for it. Actually stated on invoice Request: Higher floor with ocean front. Arrived at resort which was no better than a 3* and was told an upgrade to ocean front was $30.00 U.S. per night. Wanted a nice holiday and paid it. Complained to itravel2000 custormer service who sent a form letter (email) stating it was a standard room, upgrades were extra with our resort in Cuba. Cuba????? They never even read the letter. Complained to a supervisor who basically was demeaning in her response telling us it was our fault. You didn't read the fine print. You didn't pay for ocean view. "To Bad...So Sad" Their customer service SUCKS.

Jan 31, 2009
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Stay Away From Them!!!
by: Randall M.

They use their small print to screw you. I selected a trip with them largely based on the fact that the carrier shown on the package was Westjet. I have long legs and taking a charter plane cramps me terribly.

When I received my tickets I was astonished to read that the carrier had been arbitrarily changed and I was to be stuck in a cramped seat.

When I complained they sent me a form letter bringing to my attention to the fine print that they reserve the right to change carriers based on availability etc. My wife and I retired at 55 and travel a lot. They'll never get our business again!

Jan 28, 2009
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I agree, DO NOT USE itravel2000
by: Anonymous

DO NOT USE ITRAVEL2000. They do not stand by their Price Match Guarantee even if they email you with a confirmation from a airline website at clearly stating a lower fare. The invoice they send you, will be higher. They will not respond to emails when questioning this guarantee. They will point fingers at everyone but will not feel they should be held accountable for their actions or their promotions.

Oct 27, 2008
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My own errors ??
by: Rick Carter

To the "anonymous" poster commenting on my poor experience with Itravel2000. How do you even remotely conclude that THEIR screw up was my error ? When you speak with the ITravel 2000 agent and confirm travel times via the e-ticket and go to the airport only to find out that that is not the correct time, it's my error ? Clearly, you have not had this happen to you and secondly, because you didn't put a name to your reply I shouldn't be responding at all. You are probably an employee of ITravel2000. Warning to everyone....DO NOT USE ITravel2000. They have no problem taking you money, and when THEY screw up, they will not even acknowledge you or the fact they did. I will not spend one penny on them again, and this is my last comment about them on this site.

Oct 16, 2008
Rating

Read your invoice
by: Anonymous

It amazes me when people blame companies for their own errors. I have booked with many companies including ITravel2000 (I just booked the other week for a holiday this Christmas with them) and when I received my invoice it clearly stated the flight date and times. If you didnt under stand the flight times you should have called your agent to clarify the times. Its not the agent that decides the flight time or the agency but the airline. If the flight agent at the airport didnt understand their own e ticket thats his or her problem too. Make sure you read your invoice it is a legal document thats why the send you one.