customer service? Flight Network

by nevermind
(alberta)

I had called Flight Network because my booking came up wrong in my emailed itinerary and the agent told me i was stupid and that computers dont make mistakes.....need i say more. NEVER AGAIN will i use them or recommend anything from them!

Comments for customer service? Flight Network

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Dec 15, 2013
Rating
starstarstarstarstar
Great Service
by: Soanmatee Charles


For The Attention O FFlight Network

Please be advised I am presently employed at the Renaissance Hotel in Vancouver.I a very conscience of great customer service.

I had some issues with my name on my ticket.

I had the pleasure of speaking with
Dwine and Bianca these ladies were very
polite, patient,and at no time there was distress
in their tone. Provided all information in a very
professional manner. Constantly Apologising to me that there was a lot of calls to the airline
and please hold on as they were awaiting information to process my request.
The service that these ladies provided is a
great asset to customer service!!!

I would like them to be recognized for their great
service.

Happy Holidays!!!

Best Regards

Soanmatee

Jan 24, 2013
Rating
starstarstarstarstar
Disillusioned by Flightnetwork
by: Anonymous

I made a booking with Flightnetwork and the initial of my first name was attached to my family name. this is how my e-mail address reads.
I have been trying to get them to correct my name and so far have not yet heard from them.

As it is my family name on my e-ticket does not match my family name on my passport.The agent says that this is not a big deal and the airlies have a note on my file. I think most people who travel by air know that one's name must match the passport or else one can be denied.

Need I say more!!!

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