Cheaptickets.ca....phone number frustrations

by Catherine G.
(Oxford, Ontario)

After 5 hours and 15 phone calls, I have yet to figure out what the contact phone number is for this company. The phone number listed on the website 1-800-454-0876 and 1-800-454-0870 only lead to a hotel reservation service who is unable to help you much with any questions about your flight reservations. So as long as you have no questions whatsoever your flight, you might be o.k.. I say "might"....read on below.

Since the Canadian dollar jumped over par with the American dollar, the cheaptickets.ca website has been underquoting prices. I'm not sure how long this will remain the case. The "total price" for your flights/reservations will be lower than what you will actually be billed. If you are lucky enough to find someone at any of the dozens of phones numbers you will likely come across or be transferred to, to discuss the billing error you will no doubt discover, that person will likely offer to refund the erroneous bill and actually charge you the price they quoted (gee...what a concept...actually charging customers the price you quote them?!!). Of course, the price they quoted you (April, 2010 is when this happened) is actually too low, but they will offer to give it to you for that price anyway. I saved $160.00 and they waived the $10.00 admin. fee on 4 tickets ($40.00).

You will get some satisfaction that you were actually billed the amount you were quoted, but you will also have spent a significant portion of your life making frustrating phone calls to Manilla, El Salvador and some other country she didn't know the name of, to a hotel reservation service that can't answer anything about flights. If you have tried about 15 - 20 phone numbers, you might be close to getting somewhere. If you have pulled out all your hair and worried yourself sick that you have sent your credit card number and money to a bogus company, you might be close....keep going, you'll get your refund and you'll get a good deal!!

Next time, book with Expedia.ca. A few of the employees and a supervisor at cheaptickets.ca do believe that they are owned by Expedia, however Expedia knows nothing about them and contrary to what you'll be be told, Expedia can't help you sort out anything with cheaptickets.ca. I did discover that there is some connection between travelnow.com and cheaptickets.ca...you might have some luck there.

Have fun...the sun will shine again!!