Cannot believe iTravel2000 is in business

by Chris
(Toronto, On)

In arranging a trip to Disneyworld we had pointed out a deal, through Disney, to a friend that would also be going around the same time as ourselves. They ended up feeling overwhelmed trying to cover off everything on their own, as they have never been to Disneyworld and did not know what certain things meant. So they called iTravel2000 to book.

I immediately told them that I had never had a good experience and neither have I ever known anyone to have a good experience with iTravel2000 in the past. They told me they already made the booking so it was a done deal. Well I got to thinking and looked on their site, found a deal myself that included a flight that was priced attractively. So I called and inquired about a few aspects and went ahead with the booking myself. Both my friend and I were told that the "Disney Dining Plan" was unavailable at the time of booking and would have to be added the next day once they were able to speak with the tour operator (in this case Air Canada Vacations).

Well the next day came and went and the call I was assured would be made never came. So the day after that I called the rep that booked my vacation. To keep the details from dragging let's just get down to the point that it has now been two weeks, SEVERAL phone calls, SEVERAL emails and even speaking to a different rep (when I finally called and asked for a manager but was diverted by a rep) and I am no closer to booking this Dining Plan than Egypt is to Toronto. Nor is my friend. We have been laughed at by reps when we voice our complaints and have been told to "Go right ahead" when referencing placing reviews on travel sites.

So be warned. The deals that you see on their sites come with a heavier price than is visible and heaven forbid you should ever need something from them after they've already gotten your money.