5 hour Nightmare with Expedia-NEVER AGAIN!!!!

by Sue Abraham
(Oshawa, Ontario)

I tried to book a Hotel plus car combo for Orlando July 1st to July 8th yesterday- May 31st. My credit card went through for $2095.83 but the expedia page did not confirm my booking because the Hertz mini van offered was not avaliable. After being passed from one agent to another -4 in total and repeating my problem each time I was finally passed onto a supervisor who after about 3hrs in total agreed to refund the credit card.

The greatest mistake I made was to call them after an hour to make the booking.
I spoke with a lady call Nehla (I realised after my ordeal that I was not speaking to Canadian agents but to people in Eygpt) who quoted me a $5500 hotel and car price for the same accomodation and dates. When i questioned the price quoted ,she insisted that she had the most updated system. From my end online ,I could still see the price quoted at $2095 on Expedia, also the hotel's web page still had a resonable quote when I checked .

She made me lose out on a good hotel car combo deal. When she sent me the itinerary it showed that she had quoted a price for 1 adult plus 14 children, 1 adult plus 12 children, 1 adult plus 10 children.

she had asked me the ages of my children which are 14, 12, and 10.

What a nightmare !! never again with Expedia.ca.

I will be telling everyone I know to stay clear.